How We Collect personal information from you
We respect and value your privacy.
We collect your personal information from you directly when you: shop in our stores; fill out physical or online forms to request information from us; contact us by email, through our website, or via our mobile applications; enroll in our Ollie's Army program or update your Ollie’s Army member information; or otherwise request to be contacted by Ollie’s. We automatically collect and store certain types of information about your use of Services, including information about your interaction with content and services available through Services.
Passive Information Collection
As you navigate through our online Services, certain information can be passively collected using various technologies. We, or third parties authorized by us, may collect information that is not personally-identifiable about your online activities over time and across different web sites when you use our online Services, such as what browser is being used (e.g., Internet Explorer, Chrome, Firefox), the operating system of the device you use to access our online Services or the domain name from which you entered a site (e.g., google.com, bing.com), your internet protocol (IP) address, your interactions with our online Services and the amount of time you spend; however, this information is used only for our own business purposes. We do not control what information third parties collect about you when you navigate their sites, including when you move from third-party sites to our online Services.
We may use third party analytical applications to analyze the traffic across our Services and collect non-personally identifiable information about the use of our Services by individual users and users in the aggregate.
We may combine personal information we collect when you complete a purchase at one of our physical locations with other personal information we have about you in order to identify you as an Ollie’s guest. If we are able to identify you as an Ollie’s guest we may, for example, link your activity on our website to your activity in an Ollie’s store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping in our stores, and utilizing our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.
We use cameras in and around our stores for operational purposes. Cameras may also be used for fraud detection, theft prevention and security.
If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services or our service providers. For example, precise geo-location can be used to help you find nearby Ollie’s stores.
Personal information we collect from or share with third parties
We may be provided with additional information about you or your household by third parties, including consumer credit reporting agencies, affiliates, and service providers. We may use this information for fraud prevention, marketing research and analysis, and in order to evaluate creditworthiness or applications for employment. We may combine the information we are provided with by third parties with information that we have collected from you.
We do not sell your personal information to third parties. As we develop our business, however, we may sell our business or buy another business. In such transactions, customer information is generally one of the transferred business assets. In the event that we or substantially all of our assets are acquired, personal information about our customers may be one of the transferred assets.
We will also disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with a legal process served on us; (b) protect and defend our rights or property; (c) comply with a written request from a law enforcement agency if the information requested to assist that agency with the investigation/prosecution of a crime; or (d) act in urgent circumstances to protect the personal safety of users of our Services or the public.
Third Party Websites
Security and your account
We will take reasonable steps to protect your personally identifiable information that you transmit to us from loss, misuse and unauthorized access, disclosure, alteration or destruction. However, no Internet transmission is ever fully secure, and we are not able to guarantee that information transmitted to us via our Services will remain uncompromised and confidential at all times. When we collect other information from our users, it is stored in an area to which the general public does not have access. We maintain physical, electronic and procedural safeguards to ensure that personal information is stored and treated responsibly. No system of protection is perfect, however, and unauthorized third parties may attempt to gain access, or actually gain access to this area of our computer network.
In the event that any use of any aspect of our Services involves log-in credentials, please bear in mind that anyone you provide with your log-in information will also have access to your account and personally identifiable information. If you use our Services, you are responsible for maintaining the confidentiality of any log-in credentials associated with the Services.
Children (Under the Age of 13)
We do not seek to collect personal information about children through our Services, which are not designed or intended to be used by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under age 13, please do not submit any information to us through our Services or otherwise. If we become aware that a person submitting information to us through any part of our Services is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
Your Rights to control your personal information
You can make the following requests regarding your personal information and we will meet your requests to the extent we are required by law to do so.
1. Access to your personal information: You can request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. If you make this request, we will provide you with the following (to the extent required by law):
- The types of personal information we have about you.
- The types of sources from which we have collected your personal information.
- Our business purpose for collecting or selling your personal information.
- The types of third parties with which we have shared personal information.
- You may also request a portable copy of the specific pieces of personal information we have collected about you.
- If the information received contains an error, you may request that a correction be made to the corresponding information.
2. Deletion of your personal information: You have the right to opt-out and request that we delete your personal information. Once we receive a request, we will delete or deidentify (to the extent required by law) your personal information from our records and from the records of any service providers with whom we have shared your information. If you choose to delete your personal information, you may not be able to access or use certain portions of our Services or take advantage of discounts, receive information on Ollie’s promotions, enlistment bonuses, or other benefits of membership in Ollie’s Army.
Stop selling your personal information: Ollie’s may share aggregated information about you to third parties working on our behalf. This helps Ollie’s gain insights on ways to further provide you with an excellent shopping experience. We do not sell your personal information for monetary consideration.
To exercise the rights described above, please contact us at ollies.zendesk.com or by telephone at (888) 863-1174, Monday-Friday 8am-5pm.
Effective Date: 3/29/2021